OUR RETURNS POLICY

Hi KeeBee's, please find below details of our Return Policy.

Summing up. The quick version....

>> Our VLCD (Very low calorie diet) products are "Perishable Food Items" and are not covered by the DSR (Distance Selling Regulations act 2000). Because of the nature of food packs we are not able to resell or reuse them. If we have sent you the incorrect flavours error (ie: Incorrect Flavours to your request listed in writing on your invoice. Then we will pay to recover the incorrect items as well as replace the incorrect items with the correct items.

>> Any goods returned without our authorisation will not be processed nor returned to you (unless you pay the postage).

>> We do not offer an exchange of unwanted flavours due to Health & Safety Regulations, therefore we recommend that you buy our single packs to get one of each flavour for sampling before purchasing in bulk.

>> If you do happen to have flavours that you no longer require, we suggest that you use any of our Social Media sites to reach out to other KeeBee's, on Facebook, Twitter or here on the Forum. Once you have become a member, the Private Forum's are opened to view, this includes the Swap Shop facility where you are free to sell, trade or even give away your unwanted products. Please read our guidance before posting, we do not get involved in any of the trades/swaps/sales. The Swap Shop is for clients to trade amongst themselves and is offered in good faith.

>> RETURNS POLICY

Under the Distance Selling Regulations, specifically the Consumer Protection (Distance Selling) Regulations 2000, you can return your order anytime from the moment you place your order up to seven working days from the day after you receive it. There are some items you can't return if you simply change your mind: CDs, DVDs or software if you've broken the seal on the wrapping perishable items such as food and flowers, and tailor-made or personalised goods.

Reimbursement Terms for agreed Returns

We will only accept returned food products purchased if said items are sent in error or unfit for consumption.

Foods purchased from our website can not be returned as constituted as "Perishable Food Items" to be consumed (please see below). The KeeDiet can in exceptional circumstances agree to the return of food products and refund monies received for goods provided if......

(a) The whole order is returned with 14 days of the date of despatch unless otherwise agreed with TheKeeDiet.

(b) All items are unaltered / undamaged and fit for re-sale.

(c) Unless food products purchased are sent in error or unfit for consumption returning products is the responsibility of the Buyer. If products are returned due to being unfit for consumption or incorrect products are dispatched we will cover the cost of a standard postage, either 1st Class or 2nd Class with Royal Mail, or Courier whichever is the cheapest method available for the weight of the parcel.

We recommend any proof of posting is kept to ensure non-received items can be claimed for via your chosen delivery provider. If you wish to upgrade your postage to another postal service this is the clients choice and excess fees incurred will not be refunded by TheKeeDiet. If goods are lost in transit, not received, received back not in their original packaging and are considered to have been tampered with, damaged in transit or damaged whilst in the customers possession, we reserve the right to waive the above agreement and will not provide reimbursement. In these circumstances the customer will be given the opportunity to recover the goods and incurr any re-delivery fee.

(d) If you do not return the products we are entitled to recover them and charge you for the costs incurred.
(e) Delivery fee for goods returned is non refundable or and any further delivery fee's incurred for returning or replacement of goods, These costs are the responsiblity of the customer. A handling and management charge of 10% will be deducted from the value of any returned goods if the order is cancelled. The handling, delivery and management charge will be waved if the products have been sent in error or are faulty.

(d) If delivery of goods is recorded as attempted and either refused, failed or parcel is held at the courier/post depot via our system records, the client is responsible for any delivery fee(s) incurred. Once goods are returned to us we can arrange for the parcel to be re delivered and will issue a new postal fee for re-delivery. In the case of a preferred order cancellation & refund please see below.

(f) Refund monies due will be processed using the same method of payment used by the Buyer within 30 days of receiving returned goods.